ONCE (Upon a Time) Boutique Home

Once Upon a Time? More like Once Upon A Time In Hell... My Worst Hotel Experience Explained Below: The room we stayed in did not look like anything like the pictures online. The the a/c unit started leaking water on the second day- they never fixed it even though they said that they would. Later that day we found a huge cockroach in our shower which was absolutely disgusting. The shower was cold which was a total disappointment. In the mornings we were woken up to extremely loud construction noises and loud conversations from the neighbours outside. The TV has Netflix but the volume was so quiet it may as well have been on mute. When I opened the fridge I got a repulsive smell of something rotting- they did not do a good job at cleaning our rooms. I explained my frustrations about our experience with the owner. She apologized and told me that she would refund my money for our last night. I told her that I'd be checking out later that day and my friend would be leaving the next day. Now wait for it- here is the kicker.... I left the hotel and got a text from my friend saying that the hotel staff tried kicking her out of the room because I had "demanded" a refund from them. So I thought they were giving us a complimentary night stay as an apology for our horrible experience- but no, somehow she thought I wanted my money back so they could kick my friend out of the room. Which competent business owner or human for that matter would do such a terrible thing to someone?Why would I want my friend to be kicked out of the room when her flight was the following day? This is not how you treat your guests or anyone for that matter. Because of there complete lack of awareness I wasted an additional hour getting back to the room and giving my friend the 1100 baht that they took from her- I did not want her to have to pay for the room. I left in frustration and they did not seem to care at all. This is not how you treat people, especially your "valued" guests. These people really don't understand anything about the hospitality industry. Please don't make the same mistake I did and come to this hotel. It is by far the worst hotel stay I have ever had l in my life and I would hate for anyone else to have to deal with such demeaning behaviour. 0/5 Stars

A very lovely boutique hotel in an old house in the old town of chiang Mai. The rooms are very comfortable, spacious and clean . it's really cute and nicely decorated .The staff is really helpful , breakfast that they offer is quite good . all the sights are within waking distance plus there is a small convenience store (7-11) located down the street. i definitely recommend this place to stay.

My fiancee and I stayed here for almost a month while we explored Chiang Mai. While we had a ton of fun seeing the city and doing excursions, none of it would have been the same without this place and the people who work here. They were incredibly kind, warm and welcoming to us and helped on the drop of a dime. The breakfast every morning was fantastic! The rooms themselves were very spacious and gave us a lot of room to stretch out.

I spent 3 nights here. It is Small, quiet hotel close to Thapae Walking Street with very large accommodations makes me feel at home. The hotel's staff is warm and welcoming, and the interior is beautifully decorated. There are four options for breakfast menus. I enjoy each menu. Beautifully decorated and delicious. I will definitely come back to stay here again.